We may handle your personal data in connection with your use of the Platform. This Privacy Notice (together with our Terms and Conditions) sets out, for the Platform, our collection and sharing practices, the uses to which personal data is put, the ways in which we protect it in accordance with data protection laws, and your privacy rights. Please read it carefully.
This Statement applies to Personal Data processed by Doorstep Mobile Fix when you:
– Visit this website (www.doorstepmobilefix.com) and/or any other Doorstep Mobile Fix website(s) which reference or link to this Statement (collectively, “Website”).
– Use, download, or access any of our various internet-based offerings, including mobile platforms, software, or applications (collectively, “Services”).
– Visit Doorstep Mobile Fix’s branded social media sites.
– Receive communications from us, including emails, phone calls, or other electronic messages.
Data We Collect
We collect some information directly from you (for example, via forms you complete or services you request). Such information generally includes:
– Name, contact details, email ID, IMEI, and device details.
– Your communications with Doorstep Mobile Fix personnel.
– Content you post on our social media sites.
– Information you provide on the Website, such as online questionnaires or feedback forms.
– Information you provide when you subscribe to SMS/email services.
– Information you provide when you create your account, log-in credentials, and preferences.
We may also collect information indirectly via your use of the Services, including:
– Usage of the Services or Website via web logs (e.g., IP address, device details, browser types, domain names, location, and statistical data regarding aggregate usage).
Additionally, we may collect Personal Data via other sources such as public records, vendors, service providers, marketing lists, directories, or social networks.
Use of Personal Data
Doorstep Mobile Fix uses your Personal Data when:
– It is necessary to perform our obligations or contractual rights.
– We have a legitimate business interest to process such data.
– It is required for compliance with applicable laws.
– We have your consent (where required by law).
Common uses include:
– Website administration & service delivery: To manage and improve our website and services.
– User registration: To register and administer accounts, verify identity, and provide support.
– Support requests: To fulfill customer queries and service-related requests.
– Compliance & security: To ensure lawful use, security, and fraud prevention.
– Improvement & development: To analyze trends, usage, and improve offerings.
– Marketing communications: To provide updates, promotions, and tailored content (with opt-out option).
– Payments: To verify payment details and process transactions.
– Legal obligations: To comply with applicable laws, enforcement, or protect rights/safety.
Disclosure of Your Information
We may share Personal Data as follows:
– Service Providers: For hosting, payment processing, analytics, or customer support.
– Employers/Organizations: If you register using a corporate email.
– Mergers or Acquisitions: In the event of corporate changes.
– Data Analytics: Sharing anonymized data for analysis and improvements.
– Public Forums/Social Media: Information you share may be visible publicly.
Legal Basis for Processing
Depending on the activity, we rely on one of the following legal grounds:
– Consent (e.g., marketing communications).
– Legitimate Interests (e.g., improving services, preventing fraud).
– Legal Obligations (e.g., responding to regulators).
– Contractual Necessity (e.g., providing services you requested).
Retention Period
We retain personal data for as long as necessary to:
– Fulfill the purposes for which it was collected.
– Respond to complaints and queries.
– Comply with legal or regulatory obligations.
– Maintain business and security records.
Security of Information
We implement commercially reasonable security measures, including encryption, secure servers, and restricted access, to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security of transmitted information.
Minors
Our services are not directed at individuals under the age of 18. If you are under 18, you may use our Platform only under the supervision of a parent/guardian. We do not knowingly collect Personal Data from children under 18.
Your Rights
You may exercise the following rights under data protection laws:
- Access to personal data held about you.
- Rectification of inaccurate data.
- Erasure of personal data (subject to conditions).
- Restriction of processing.
- Data portability.
- Objection to processing (including marketing).
- Withdrawal of consent (where processing is based on consent).
Requests can be made via the contact information below.
Modifications to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with an updated date at the bottom of this page. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
Last updated: 1 September 2026
Contact Us
For any questions or complaints regarding this Privacy Policy or your data, please contact us:
Doorstep Mobile Fix
📧 Email: support@doorstepmobilefix.com
🌐 Website: www.doorstepmobilefix.com